Support Testimonials

"Thank you for your reply - truly the most helpful answer I have ever received from a software Vendor!"
Ben, Lateral Systems

"I just want to let you know how happy I am as a customer… everyone has done an excellent job, and I will recommend your product (Backup for Workgroups) and your company to everyone.  It’s hard to find a company that you can actually pick up the phone and call and on top of that to hear the nice personalities on the other side of the phone just blows me away."
Joel, City Industries

"Tech support has been outstanding in both product knowledge and response times. I am looking forward to working with Lockstep to solve some of the backup issues my small business customers have."
Bill, MCSE, CNE, Network +

"Thanks – we love your products and service.  Only wish the rest could be as good…"
Randy, The Computer Zoo

"I would also like to add it has been a pleasure working with you to resolve these application issues. You and your company have proven to me that you are a good partner to have and I look forward to selling your product to my clients."
David, AVS Communications

"We’ve been very impressed ... with your entire company’s sales/support structure – it’s refreshing to actually get a live person on the phone who has a personality!  We looked at a number of packages that were extremely expensive and unnecessarily complicated for our needs.  However, one of your sales people they gave us the idea of swapping out external drives on a regular basis, which met our needs perfectly.  Thanks for a great product, and keep up the good work!"
Christopher, MEMSense, Inc.

"Just a quick email to say thank you very much for sorting this out for us so quickly on Friday.  It makes a refreshing change to deal with a company that is so efficient, with staff that are friendly and helpful.  Maybe if other companies took a leaf out of your book then I wouldn't end up being so stressed at the end of the day!  Thanks again."
James, Computer & Network Consultants Ltd.

"Hi Karl, Thanks again for the fantastic service and support."
Mark W.

"Thanks again.  It's good to get good customer service and tech support."
Ellen J. H.